Crown Valley Body Shop.

Where the first word is quality..
                       and the last word is service!
 

Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident.  Be sure to write it down and bring it in with you when you come in to begin the repair process. Back to top...

Are you open Saturday?
Yes, we are open from 8:00 AM to 12:00 noon for estimates and delivery. Back to top...
 

Will the parts be ordered before I drop off my vehicle for repair?
Absolutely, we generally order your vehicle’s parts at the time we write the estimate and schedule your vehicle for drop off.  This allows us to provide a quick turnaround time.  If your vehicle is found to be unsafe to drive we will help you arrange for a rental vehicle as soon as possible. Back to top...
 

If my vehicle’s frame is damaged is it a total loss?
No, a car is a total loss only when the price of repair exceeds the insurance company’s determined value of the vehicle.  Most cars are built using a unibody (frame and body as one) construction.  Our highly skilled technicians, with the aid of our state of the art “Velocity” computerized laser measuring system, can return your vehicle to its original factory specifications.   If it’s determined that the frame section is damaged beyond repair, that section can simply be replaced.
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Can you match the paint color?
Today’s modern factory finishes incorporate multiple layers of highly specialized paints.  We have made a major investment in the finest paint system available, and have made constant upgrades in equipment to ensure that each vehicle’s paint matches.  We take special pride in our ability to match factory finishes as the final step in the repair process. Back to top...


Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy.  If you are not sure about your deductible, you can contact your insurance agent.  Your insurance agent can inform whether your deductible has been waived, or you will be responsible to pay it.

Who do I pay my deductible to?
If your deductible is not waived, it will be your responsibility to pay the repair facility when you pick up your vehicle. Back to top...

How long will the repairs to my vehicle take?

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics of your vehicle or logon to see the status of your vehicle’s repair. Back to top...

 

Can I get a ride home when I drop off my car?
Yes, we would be happy to provide this service for you.  We want each customers visit to be a positive experience, and will work diligently towards that goal.  We provide a pick-up and delivery service within an eight mile range. Back to top...
 

How can I get a rental car?
If you need a rental car we can help you.  You can either make a reservation with Enterprise straight from our website, or we can help you make the necessary arrangements.  Insurance companies will only pay for a rental car if you have that option on your policy of if you are the claimant.  Check you policy and/or call your insurance company to find out if you have rental car coverage, and what your specific limitation are. Back to top...
 

How will I know when my car is done?
You will be notified when your vehicle is ready to be picked up.  You can also check the status of your vehicle from our website.  Feel free to call or email your advisor during the repair process if you have any question or concerns. Back to top...

Is there a warranty on the repairs of my vehicle?
Yes, we guarantee all repairs with a written warranty.  Back to top...

Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy.  If you are not sure about your deductible, you can contact your insurance agent.  Your insurance agent can inform whether your deductible has been waived, or you will be responsible to pay it. Back to top...

Who do I pay my deductible to?
If your deductible is not waived, it will be your responsibility to pay the repair facility when you pick up your vehicle. Back to top...

What form of payment do you accept?
We accept Visa, MasterCard, and Discover for deductible amounts only.  Cash and checks (insurance company and personal) will be accepted for all other amounts. Back to top...

What are betterment charges?
Parts that wear out and need replacement with time and use (i.e. tires, batteries, suspension and exhaust parts) are commonly subject to betterment charges when they are replaced during the repair process.  The betterment charges are determined by your insurance company and are pro rated on wear and/or current miles on your vehicle. Back to top...

Can I wash my car with new paint?
DO:  Wash you vehicle by hand with cool water and mild car wash solution using a soft cloth or sponge.  Wash your vehicle in the shade.  After 30 days have passed, apply a coat of wax and polish to the clean painted surface.

DO NOT:  Do not use a commercial car wash.  Stiff brushes or sponges could mar the finish and damage the surface.  Do not “Dry Wipe”, it will only scratch the finish.  Avoid parking under trees or utility lines, which are likely to attract birds.  Bird droppings have a high acid content and will damage freshly painted services.  Furthermore, tree sap can mar or spot the finish.  Do not spill gasoline, oil, antifreeze, transmission fluid, or brake fluid on the new finish.  Do not apply wax or polish to the fresh paint for 30 days.   Applying wax or polish to a freshly painted surface will not allow the new finish to dry and harden correctly. Back to top...